Please read this privacy policy carefully as well as the terms and conditions of use to ensure that you understand how we collect, use and disclose the information you transmit when interacting with our team, visiting our website (www.masteri.ng) , or use our online audio mastering service ("Services" all together).

Privacy policy

1What is the collection of your information?
What you send us This is the personal information about you that we can collect: Your last name, first name, email address and postal address when creating an account; Your files, content, configuration parameters and other information (your "Data"), audio files, production preferences, structural data and emails, as well as secondary information (music style or type of instrument, for example); Your visitor profile on our website; Your interactions with our team, either via email, through our online chat or social networking platforms.
2What we receive through our services
We also collect the following information when making use of our services: We collect information about the devices you use to access our services. This information includes other data, such as your IP address, web browser and the device used, the web page from which you access other sites and the identifiers associated with your devices. If you have activated the location service parameters on your devices, we may also receive information about your geographic location. We use "cookies" to collect information, manage and improve our services and advertising. A cookie is a small data file that we store in your electronic device. We may use "persistent cookies" to register your email and password for the time you access our services in the future. We may use "session identification cookies" to activate certain applications of the services, understand and improve their interaction with the services, and record the general use and traffic generated by the services (duration of visits, number of users, etc.). Most web browsers allow you to configure the options to block cookies or to ask for consent before accepting them on the websites you visit. But it is possible that you can not use all the functions of our service if you do not accept cookies. We may also combine the information collected through our services with information obtained from other sources.
3Why? - How we use your information
To identify you when you log in to your account; To provide the services of the subscription requested (free, basic) and to process the payment; To access, store and analyze your data so you can enjoy our services; To activate certain applications, such as preview files, edit, share or search songs. To create, improve and optimize the contents, screen designs and applications of our services; All music is used in the algorithm and music engine to improve system performance The musicians own the property, copyright and recording rights. To follow any question and request help or information; To understand your needs and preferences, as well as to assess your level of satisfaction with our service.
4To who? - Disclosure of your information
Rest assured: we do not sell or market your personal information to third parties. Your data belongs to you and personal information is not disclosed to third parties, except in the following cases: To our partners or service providers to help us provide, improve and promote our services, but only in case they request such information in order to carry out their services or mandate. We may provide personal information to our suppliers and partners to be processed according to our instructions and in accordance with our privacy policy. In the case of business operations related to the reorganization, merger, sale of assets, financing or acquisition of all or part of our activities by another corporation, as well as an audit or closing procedure. In all cases in which disclosure is permitted or required by applicable law (for example, a court order or a circumstance that endangers the life, health or safety of an individual).
5Your options
We offer a wide variety of options. These are some: You can access your account from our website, You can edit your contact information and communication language at any time. It is the best way to guarantee that your personal information is correct and up-to-date; You can change your password at any time; You can log out securely by clicking on the "exit" button, below your profile image; You can delete your account at any time.
6Retention and conservation of your information
Your personal information is stored on servers in the United States. * Your personal information is subject to the legislation of the countries in which it is stored and used, whose privacy laws may differ from those of your country of residence. Courts, organizations responsible for the application of laws, regulatory agencies or security authorities may access your personal information in certain circumstances in accordance with US law. By sending us your personal information, you accept your transmission to the United States, a country with a different regime than your country of residence in terms of the protection of personal information. * The personal information of users of our services in China is stored on servers in the same country. The information could also be stored locally on the devices you use to access our services. Your data is stored as long as necessary to be able to offer you the services. If you delete your account, we will also delete this information. But keep in mind that: (1) the removal of this information from our servers and backup servers could take time; (2) our legal obligations may require retention of information. Except for payment accounts, we reserve the right to delete your account if you do not access our services in twelve (12) consecutive months. We will send you a notification to the email address associated with your account before deleting your account.
7Children
Our services are not directed to children under 13 years of age. If we detect the collection of personal information of a child under 13 years of age without having previously received authorization from a parent or guardian, we will take the necessary measures to eliminate such information within a reasonable period of time.
8Security
We believe that the data provided should be protected just like on your computer's hard drive at home. For this reason, our team frequently checks the vulnerability of our services and continues working on the creation of applications to protect their content and information.
9Right of access and correction
You may access, upon request in writing and with proof of identity, the personal information collected, used or disclosed and request its correction, according to the authorization or requirements of the corresponding law.
10Updates
Our privacy policy may be updated periodically to show changes to our practices. If we make such changes, we will post a notice on our website to that effect in order to inform you of the date on which the updates will take effect. Therefore, we invite you to check our website occasionally to stay informed of the news. We will consider that you have accepted these changes in case of continued use of our services after the effective date. The date of the last update appears at the bottom of this page.

Service conditions

1Accept the Terms of Service
Thank you for using the MASTERI.NG web services. These terms of service ("Agreement") cover your use and access to the services, web sites ("Services") provided by MASTERI.NG. (for clarity, the "Services" include the "Publication Services" defined below). Our Privacy Policy explains how we collect and use your information while our Fair Use and Usage Policy describes your responsibilities when using our Services. By using our Services, you agree to abide by the terms of this Agreement and to review our Privacy and Acceptable Use and Reasonable Usage Policy. If you are using our Services for an organization, you are accepting the terms of this Agreement on behalf of that organization. By using or accessing the Service, you accept all the terms and conditions set forth in this Agreement. If, at any time, you do not accept or can not accept the terms of this Agreement, you must stop accessing or using the Service.
2Your Assets and Your Permissions
By using our Services, you provide us with your files, content, configuration, metadata, etc. ("Your Assets"). Your Assets are yours. The terms of this Agreement do not grant us rights over its Assets, except the limited rights that allow us to offer the Services. We need your permission to perform tasks such as hosting your assets, creating backup copies of them and sharing them when you ask us. Once you have access to our Services through an offer or a link provided by a MASTERI.NG partner, we are likely to share some of your information with that partner, in particular your name, email address, subscription plan to our Services and information about your use of our Services. You authorize us to share this information with said partner. The data that is shared with this partner will also be governed by the conditions of use of the privacy policy of the latter.
3How to share your Assets
Our Services allow you to share your Assets with other people, so think carefully about what you share. You understand that you will assume all risks, including unwanted publication, related to your decision to share Your Assets. When you share Your Assets, you are responsible for making sure that those who access Your Assets understand what they can do or not do with Your Assets. The sharing of Your Assets through our Services will not entitle you to receive payments from other people who participate in our services. When the content is shared with you, offering comments, suggestions and / or comments to another user's content on the MASTERI.NG site does not mean that you acquire property rights or credits in that content nor does it mean that you will be entitled to royalties or other monetary payments derived from that content. Without the written approval of the party that owns the content that was shared with you, you may not share or reproduce the content of the other user. For more information about your rights as a collaborator, composer or interpreter, please consult with your interpretation rights organization, editor and / or legal advisor.
4Price
We work for musicians and creators. Our price is intended to be affordable to allow as many creators as possible, worldwide, use our Service. Please check the MASTERI.NG website to learn more about our free offer, for our service and to learn more about updates, rebates, billing, refunds and transfers to paid accounts. Free users and subscribers must have a MASTERI.NG account in order to use our Service.
5Copyright
We respect the intellectual property of others and ask you to do it too. We respond to notifications of alleged copyright infringement if they comply with the law and such notifications must be sent by email. We reserve the right to eliminate or disable the content that is considered infringing and cancel the accounts of repeat offenders. Our designated agent to report an alleged violation of the Service related to copyright is: info@masteri.ng
6Your Recordings
"Recording" means a musical sound or an audio-visual recording (including, unless otherwise indicated here, in the case of a sound recording, any music, lyrics and instrumental and / or vocal performances recorded therein). and, in the case of an audiovisual recording, any sound recording reproduced in it and any script, address, music and lyrics or other works, any image and / or voice, and any visual, audiovisual, instrumental and / or registered vocal interpretation in said audiovisual recording or in any sound recording), which is charged to your MASTERI.NG account and which, at your request, we make available to the public through our Publication Service.
7Warnings
You will be responsible for determining the warning status of your Recording, including the warning status for parents, and if the applicable law or regulation requires a warning, or if you consider it appropriate, it will provide a warning for your Recording when you request us to publish it. You will not give us a Recording for Exploitation online from us. The same applies to any work of art, images, lyrics or other Metadata or material that has been rejected or banned by a competent government authority in a country in which we publish your Recording.
8Confidentiality
You understand that, while using our Services, you may access certain confidential information. You agree to maintain the confidentiality of such information.
9Refund
If you are not happy with our work, you can request a refund clarifying the reasons for your disagreement. If our team fails to correct this disagreement in less than 24 hours, then we will proceed to the full refund of your balance as long as you do not open a dispute in PayPal since in that case the refund is not at our expense but PayPal.
10Bonuses and bulk orders
As long as the number of 20 monthly orders is exceeded we can establish a price agreement. All agreements will be made by phone or email info@masteri.ng, with a record of this.

Acceptable and Reasonable Use Policy

1Acceptable Use
This Acceptable and Reasonable Use Policy must be read in conjunction with our Terms of Service. You agree not to use the Service incorrectly. For example, you should not and will not attempt to use the services to: investigate, explore, or test the vulnerability of any system or network; violate or otherwise circumvent any security or authentication measure; Access, alter or use non-public areas of the Service, shared areas of the Service to which you have not been invited, or Landr's computer systems (or our service providers); interfere or disturb any user, host or network, for example, sending a virus, overloading, flooding, sending junk mail or bombarding with messages any part of the Services; plant malicious software or, on the other hand, use the Services to distribute malicious software; access or search the Services by any means other than our interfaces with public support (for example, "scraping" or scraping); send unsolicited communications, promotions or advertisements, or junk mail; make a publication that is fraudulent, misleading or infringes the rights of another person; promote or advertise products or services other than yours without proper authorization; to pass or misrepresent your affiliation with any person or entity; publish or share materials that are illegitimately pornographic or indecent, or that promote intolerance, religious, racial or ethnic hatred; violate the law in any way, or violate the privacy of others, or defame others; Posing or misrepresenting your affiliation with any person or entity; Attempt to decrypt, decompile, uninstall or reverse engineer any software used to provide the Service; Harming or threatening to harm others in any way or interfering with, or attempting to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, sending junk mail or bombarding the Service with messages; Provide payment information belonging to a third person; use the service in an abusive manner as opposed to its intended use, its documentation or the reasonable instructions of Landr Audio; If you make material available or share it using the services without having copyright or a license that allows it, MASTERI.NG may remove it without prior notice. Read our Terms of Service for more information.
2Reasonable use
MASTERI.NG has developed this policy as a guide to understand the intended uses of our Services and to prevent exploitation and abuse of the unlimited features offered by our plans.
3Normal and reasonable personal or professional use
The service offered in our plans is intended for reasonable and normal personal or professional use. "Unlimited" refers to that type and level of use. Reasonable and normal personal or professional use does not include commercial uses, such as the operation of a company in which you use the Services to master or release an unusually high number of tracks (in exchange for a payment or not) compared to the Typical user for personal or professional purposes. Please keep in mind that we offer different subscription plans for businesses and companies. Contact our technical support team for more information (supportteam@landr.com).
4Notification
Notifies If MASTERI.NG determines that its use is unusual or unreasonable, we will contact you (through the email address indicated in your account) to inform you about its use. This may be an opportunity to correct your use or to offer you another plan. We also reserve the right to take any other action, which includes immediately suspending your account and your use of the Service or closing your account.

Payment Terms and Conditions

1Individual transfer and use of accounts
The accounts are restricted to individual users. Each user who accesses the Service will own his own account and pay the applicable fees.
2Free Accounts
MASTERI.NG allows you to use some aspects of the Service, in accordance with certain restrictions, free of charge. MASTERI.NG reserves the right to terminate Free Accounts at any time, with or without notice. Without limiting the generality of the foregoing, if a Free Account remains inactive for ninety (90) days, then MASTERI.NG may delete any or all of Your Files without providing additional notice. For additional information related to your MASTERI.NG Free or Individual Account, see the MASTERI.NG Terms of Service.